Conversation or Interrogation? The dynamics of service interactions at the Polish call centers

Authors:

Pawelczyk, J.

Source:

Conversation or Interrogation? The dynamics of service interactions at the Polish call centers, Volume Poznań Studies in Contemporary Linguistics, Issue 40, p.169-191 (2005)

ISBN:

0137-2459

Other Number:

1798

URL:

http://ifa.amu.edu.pl/psicl/files/40/07Pawelczyk.pdf

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